Privacy Policy

Replyed is an automated customer support service operated by Aguilar Global LLC, 30 N Gould St Ste N, Sheridan, Wyoming 82801 (USA). When a merchant installs Replyed, we act as a data processor on behalf of that merchant, who remains the controller of their customers' data.

What we collect about end customers

• Name and email address of the customer contacting the store.
• Content of support emails and conversation messages.
• Order data: number, amount, currency, payment and fulfillment status, tracking and dates.
• Chargeback or dispute data linked to the order.

We never process card data or payment credentials.

Why we use it

• Draft and send support replies on behalf of the store.
• Detect delayed orders and prevent chargebacks.
• Assemble evidence when a payment dispute is opened.
• Show aggregated statistics to the merchant.

We do not sell personal data and do not use it for advertising.

How long we keep it

• Conversations and orders: while the app remains installed.
• After uninstall: all store data is deleted within 48 hours.
• Individual customer erasure requests: executed immediately on receipt.

Who we share it with

• Anthropic (Claude) and Google (Gemini): receive the conversation text and the order data strictly needed to generate a reply. These providers do not use the content to train their models.
• Amazon Web Services (SES, Ireland): delivery of reply emails.
• Supabase: database hosting.
• Shopify: source of order and dispute data.

Access and deletion

End customers can request access or deletion from the store they purchased from, and the store can forward the request through Shopify: we automatically handle official access (customers/data_request) and erasure (customers/redact) requests. You may also contact us at privacy@getreplyed.io; we respond within 30 days.

Security

Data is encrypted in transit, access is scoped per store, and every privacy request is logged together with the action taken.